Not specified (assumed to be hybrid or onsite based on industry norms).
4+ years production support or sre experience
Strong python and shell scripting proficiency
Experience with llm and genai systems
Global Payments is seeking an AI Support Engineer to join their AI Operations team, responsible for monitoring, diagnosing, and resolving production incidents related to AI solutions. The ideal candidate should have extensive experience in production support, particularly within GenAI and machine learning systems, alongside strong analytical and communication skills
Job Summary
This role serves as the first line of defense for production AI incidents, ensuring rapid triage and resolution across enterprise AI solutions.
The successful candidate will collaborate with AI engineering and platform teams to implement observability, logging, and alerting best practices for all AI services.
Candidates must be legally authorized to work in the United States without the need for current or future immigration sponsorship.
Matching Summary
Match Score: 85
Global Payments is seeking an AI Support Engineer to join their AI Operations team, responsible for monitoring, diagnosing, and resolving production incidents related to AI solutions. The ideal candidate should have extensive experience in production support, particularly within GenAI and machine learning systems, alongside strong analytical and communication skills.
Skills & Requirements
Must-have
4+ years production support or SRE experience
Strong Python and shell scripting proficiency
Experience with LLM and GenAI systems
Familiarity with RAG techniques and agentic workflows
Cloud infrastructure knowledge AWS GCP
AI observability tools like Fiddler Arize IBM WatsonX
Nice-to-have
Prompt engineering and RLHF experience
Understanding of AI governance and safety principles
Reinforcement learning application in agentic AI
Big data technologies Apache Spark Kafka
CI/CD automation for AI/ML workflows
Real-time data processing and streaming analytics
Key Requirements
Bachelor's degree in Computer Science or related field
1+ years of experience in AI/ML engineering
Must have US work authorization without visa sponsorship
Work Rights
Must be legally authorized to work in the US without sponsorship