The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products
Job Summary
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.
This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.
Skills & Requirements
Must-have
technical product support
troubleshoot customer issues
customer service orientation
written and verbal communication
problem solving skills
Nice-to-have
demonstrate empathy
build rapport with customer
flexible and adapt to changes
work independently with supervision
Key Requirements
Associate’s Degree in related technical discipline
six years of related technical experience preferred
recognized and applicable technical certification(s)