Customer Service Supervisor

Guidehouse

Base: $59,000.00-$98,000.00; bonus: eligible for d...
Five years of prior relevant experience
Minimum two years people management experience
Resolve escalated patient complaints
The role involves directly supervising daily goals, monitoring staff trends, and providing feedback to the Customer Service Manager

Job Summary

  • The role involves directly supervising daily goals, monitoring staff trends, and providing feedback to the Customer Service Manager.
  • Guidehouse offers a comprehensive total rewards package including medical, dental, vision insurance, and a 401(k) retirement plan.
  • Candidates must be able to resolve escalated patient complaints and communicate effectively with other organizational departments.

Matching Summary

The role involves directly supervising daily goals, monitoring staff trends, and providing feedback to the Customer Service Manager.

Salary

Base: $59,000.00-$98,000.00; Bonus: Eligible for discretionary variable incentive bonus; Benefits: Medical, Rx, Dental, Vision, 401(k), Tuition Reimbursement

Skills & Requirements

Must-have

  • Five years of prior relevant experience
  • Minimum two years people management experience
  • Resolve escalated patient complaints

Nice-to-have

  • Knowledge of Fair Debt Act Law
  • Managed care billing CPC certification
  • Dialer configuration logic experience

Key Requirements

  • University Degree or equivalent experience
  • Five years of Customer Service/Leadership experience
  • Two years minimum in people management

Work Rights

Not specified

Tailored Resume

Cover Letter