Principal Associate, Process Manager- Quality Assurance

Capital One

Plano, TX, USA
Base: $98,900 - $112,900; bonus/equity: performanc...
Not specified
Process improvement leadership
Data analysis and reporting
Issue resolution and risk mitigation
Capital One is seeking a Principal Associate, Process Manager in Quality Assurance to enhance processes that deliver exceptional customer service while impacting the company's bottom line. The ideal candidate will possess strong communication skills, attention to detail, and the ability to influence stakeholders, with a background in process management

Job Summary

  • As a Principal Process Manager, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time.
  • The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line.
  • This is an excellent opportunity to continue your career in the field of Process Management.

Matching Summary

Match Score: 75

Capital One is seeking a Principal Associate, Process Manager in Quality Assurance to enhance processes that deliver exceptional customer service while impacting the company's bottom line. The ideal candidate will possess strong communication skills, attention to detail, and the ability to influence stakeholders, with a background in process management.

Salary

Base: $98,900 - $112,900; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Process improvement leadership
  • Data analysis and reporting
  • Issue resolution and risk mitigation
  • Customer needs understanding
  • Formal process documentation

Nice-to-have

  • Team collaboration
  • Adaptability to change
  • Ability to influence up

Key Requirements

  • High School Diploma, GED or equivalent
  • At least 1 year of Microsoft Office or G Suite
  • At least 3 years of Process Management experience
  • Bachelor’s Degree or military experience (preferred)
  • Lean, Agile, Six Sigma, BPM, or PM certification (preferred)
  • 1+ years of Compliance or Risk Management experience (preferred)
  • 4+ years of Process Management experience (preferred)

Work Rights

Not specified

Tailored Resume

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