Customer Success Specialist – Phone/chat/case Mgmt

SHORE Solutions Inc

2+ years technology experience
Windows workstation and server environments
Strong english written and verbal communication skills
The role involves rectifying existing problems and troubleshooting potential issues while utilizing in-depth knowledge of company products

Job Summary

  • The role involves rectifying existing problems and troubleshooting potential issues while utilizing in-depth knowledge of company products.
  • You will interact with medical and healthcare professionals to train them on technology and provide exceptional support to new and current clients.
  • Success is defined by high customer satisfaction, achievement of pre-defined KPIs and SLAs, and excellent feedback from customers.

Matching Summary

The role involves rectifying existing problems and troubleshooting potential issues while utilizing in-depth knowledge of company products.

Skills & Requirements

Must-have

  • 2+ years technology experience
  • Windows workstation and server environments
  • Strong English written and verbal communication skills
  • Database knowledge
  • Software troubleshooting and testing
  • Client training and education

Nice-to-have

  • SaaS industry prior experience
  • Consultant experience with software utilization
  • Mac OS workstation and server knowledge
  • Command prompt and terminal command knowledge
  • Medical office experience with PM/EMR/HER software
  • Prior case or account leadership

Key Requirements

  • At least 2+ years' experience in the field of technology
  • Proficient in Windows workstation and server environments
  • Familiar with one or more database types
  • Strong English written and verbal communication skills
  • Ability to troubleshoot, test, report, document, install and train on software

Work Rights

Not specified

Tailored Resume

Cover Letter