Customer Assistance Specialist

Thermo Fisher Scientific UK

Not specified; not specified; not specified
High quality customer service delivery
Adverse event and product complaint identification
Documentation per ppd and client guidelines
You will support groundbreaking clinical research studies that make a real difference in patients' lives as part of the PPD clinical research team

Job Summary

  • You will support groundbreaking clinical research studies that make a real difference in patients' lives as part of the PPD clinical research team.
  • The role requires identifying adverse events and product complaints while documenting interactions according to strict PPD and client guidelines.
  • Thermo Fisher Scientific supports a healthy and balanced work environment where employees can thrive despite the need for intense concentration.

Matching Summary

You will support groundbreaking clinical research studies that make a real difference in patients' lives as part of the PPD clinical research team.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • High quality customer service delivery
  • Adverse event and product complaint identification
  • Documentation per PPD and client guidelines
  • Processing medical information requests via mail fax email
  • Knowledge of GCPs and regulatory requirements

Nice-to-have

  • Ability to handle high pressure environments
  • Strong attention to detail and multi-tasking
  • Second language proficiency
  • Experience with diverse client groups

Key Requirements

  • High School diploma or equivalent
  • At least 2 years of relevant experience
  • Ability to lift 15-20 lbs
  • Rotating shifts may be required

Work Rights

Not specified

Tailored Resume

Cover Letter