Network Operations Support Senior Analyst (noc)

Halfspace ApS

Remote
Remote
Handle customer fault reports
Troubleshoot network connectivity issues
Manage incident tickets and slas
Halfspace ApS is seeking a Network Operations Support Senior Analyst to handle customer-reported network and connectivity issues. The role requires strong technical knowledge, problem-solving skills, and a customer-focused attitude while working remotely

Job Summary

  • In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services.
  • The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
  • You should have hands-on exposure or working knowledge in WAN, LAN, and network fundamentals (OSI layers, TCP/IP).

Matching Summary

Match Score: 85

Halfspace ApS is seeking a Network Operations Support Senior Analyst to handle customer-reported network and connectivity issues. The role requires strong technical knowledge, problem-solving skills, and a customer-focused attitude while working remotely.

Skills & Requirements

Must-have

  • Handle customer fault reports
  • Troubleshoot network connectivity issues
  • Manage incident tickets and SLAs
  • WAN, LAN, and network fundamentals
  • TCP/IP and common protocols

Nice-to-have

  • Customer-focused mindset
  • Work under pressure
  • Ability to multitask
  • Independent and proactive
  • Comfortable with shift work

Key Requirements

  • 2-4 years in Technical Support, NOC, or Service Desk
  • Familiar with ITIL or structured incident management
  • CCNA / CCNP
  • ITIL Foundation

Work Rights

Not specified

Tailored Resume

Cover Letter