Technical Support Engineer, Tier 3

Gongio

Tel Aviv, Israel
On-site
Root cause analysis
Escalation/incident management
Web application troubleshooting
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration

Job Summary

  • Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration.
  • Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools.
  • Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps.

Matching Summary

Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration.

Skills & Requirements

Must-have

  • root cause analysis
  • escalation/incident management
  • web application troubleshooting
  • Salesforce experience
  • SQL scripting and APIs
  • Coralogix or Datadog
  • Elastic-Kibana, PostgreSQL, or MongoDB

Nice-to-have

  • continuous improvement initiatives
  • mentoring and enabling support teams
  • proactive 'can-do' attitude
  • experience with Gong

Key Requirements

  • 6+ years of B2B technical support experience
  • Ability to read and understand code
  • Write occasional scripts
  • Salesforce Administrator experience
  • Hands-on experience with APIs
  • Experience working with databases
  • Align closely with R&D teams

Work Rights

Not specified

Tailored Resume

Cover Letter