Job Summary

• Serve as the face of the facility and the operational heartbeat behind more than 300+ high-impact events annually, partnering closely with support services, internal business partners, and healthcare professionals to ensure service excellence.
• Orchestrate and direct onsite support teams, execute front-desk operations with a service-first mindset, anticipate challenges, and troubleshoot in real time to ensure an exceptional customer journey.
• Drive innovation in catering, customer touchpoints, signage, communication, and surveys to elevate the guest experience and lead best-practice sharing across Johnson & Johnson Institute sites.

Matching Summary

Salary

Base: $91,000.00 - $147,200.00; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Key Requirements

• High School diploma required
• Bachelors degree strongly preferred
• At least two years of business environment experience
• Event planning and execution experience strongly preferred
• Experience with MS Office Suite and SharePoint
• Flexibility for varied work hours
• Customer service, events, hospitality, or education center experience preferred

Work Rights