Ensure regulatory compliance for complaint handling
PCCW-HKT DataCom Services Ltd is seeking an Assistant Manager for Complaint Management to oversee the resolution of customer complaints related to eMPF. The ideal candidate will have extensive experience in customer service management, particularly in the financial industry, and will ensure compliance and effective handling of complaints
Job Summary
The role involves resolving customer complaints related to eMPF from various communication channels.
Candidates must possess a proven track record in complaint resolution within the financial industry.
The position requires guiding team members to ensure high performance and timely issue resolution.
Matching Summary
Match Score: 85
PCCW-HKT DataCom Services Ltd is seeking an Assistant Manager for Complaint Management to oversee the resolution of customer complaints related to eMPF. The ideal candidate will have extensive experience in customer service management, particularly in the financial industry, and will ensure compliance and effective handling of complaints.
Skills & Requirements
Must-have
Resolve customer complaints via multiple channels
Conduct thorough investigations into complaints
Ensure regulatory compliance for complaint handling
Analyze complaint trends and prepare reports
Nice-to-have
Foster collaborative environment for smooth operations
Refine and enhance complaint-handling procedures
Strong analytical and problem-solving skills
Key Requirements
Bachelor's degree in Business Administration or related discipline
Minimum 6 years of experience in customer service management
Complaint-handling experience in the financial industry, especially pension-related