Base: $19.90 - $21.90 usd; bonus/equity: not speci...
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Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
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EōS Fitness is seeking a Member Experience Manager for their Redlands, CA location to enhance member satisfaction and support the front desk team. The ideal candidate should have customer service experience, strong communication skills, and a passion for fostering a positive gym environment.
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Job Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Benefits include a highly energetic team, management support for professional development, free membership, discounted services, and daily pay options.
Matching Summary
Match Score: 75
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EōS Fitness is seeking a Member Experience Manager for their Redlands, CA location to enhance member satisfaction and support the front desk team. The ideal candidate should have customer service experience, strong communication skills, and a passion for fostering a positive gym environment.
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Salary
Base: $19.90 - $21.90 USD; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, and sick pay, Group Health, dental, vision, Supplemental Life, Employee Assistant Program, 401(k) + Company matching, Personal education growth options
Skills & Requirements
Must-have
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
Facility cleanliness and safety standards
Online reputation management
Nice-to-have
Embody company core values
Positive and upbeat work environment
Inspire team culture
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software
CPR certification within 30 days
EōS Ethos and Customer Service Training within 30 days