Patient Experience Coordinator | University Hospital
Ohio State University Physicians Inc
Columbus, Ohio, US
Patient experience programs
Complaint and grievance resolution
Data entry and analysis
The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience
Job Summary
The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience.
This position builds relationships with patients, families, and staff to create an environment for optimum patient satisfaction.
The role involves responding to patient, family, and visitor concerns, using excellent verbal and written communication skills, and employing intervention, diplomacy, and conflict management skills and strategies.
Matching Summary
The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience.
Skills & Requirements
Must-have
patient experience programs
complaint and grievance resolution
data entry and analysis
patient and visitor relations
service recovery approaches
Nice-to-have
training and coaching
conflict management skills
diplomacy and mediation
elevate service levels
team leadership
Key Requirements
Bachelor's Degree or equivalent experience
Two (2) years patient experience or healthcare customer service experience