Cam Outreach Manager I

MTB (M&T Bank)

Getzville, New York, United States
$62,200.00 - $103,600.00 annual py
On-site
Customer service techniques
Collections or account servicing
Disputed transaction resolution
M&T Bank is seeking a Cam Outreach Manager I for their Getzville, New York location, responsible for overseeing daily unit activities and managing a team. The ideal candidate should possess a blend of customer service skills and supervisory experience in a call center or banking operations environment

Job Summary

  • Responsible for directing the day-to-day activities for a unit, managing approximately 10 FTEs or fewer employees covering diverse disciplines and/or complex functions.
  • Oversee the daily activities of a unit of employees to meet the objectives of the assigned department, directing staff in appropriate techniques and resolving disputed transactions.
  • Serve as an integral member of the portfolio acquisition team, directing onboarding of acquired loans and evaluating unit processes to increase operational efficiency.

Matching Summary

Match Score: 85

M&T Bank is seeking a Cam Outreach Manager I for their Getzville, New York location, responsible for overseeing daily unit activities and managing a team. The ideal candidate should possess a blend of customer service skills and supervisory experience in a call center or banking operations environment.

Salary

$62,200.00 - $103,600.00 Annual

Skills & Requirements

Must-have

  • customer service techniques
  • collections or account servicing
  • disputed transaction resolution
  • portfolio acquisition onboarding
  • operational efficiency evaluation
  • risk and regulatory adherence

Nice-to-have

  • supportive belonging environment
  • internal control standards maintenance

Key Requirements

  • 6 years higher education and work experience
  • 1 year work leadership or supervisory experience
  • Call center or bank operations environment
  • Excellent customer service skills
  • Strong knowledge of spreadsheet, word processing, and presentation software

Work Rights

Not specified

Tailored Resume

Cover Letter