Job Summary

• The Associate Manager of Technical Services is responsible for supervising and coordinating the daily activities of a technical services team, focusing on managing team workload and ensuring timely delivery of high-quality technical support services.
• Key responsibilities include overseeing and guiding technical services staff, assigning and managing workload, promoting a culture of accountability, and ensuring timely resolution of technical issues.
• The role requires building strong relationships with internal teams and external customers to ensure satisfaction and trust, while supporting adherence to industry standards and company policies.

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Skills & Requirements

Key Requirements

• 5+ years technical services experience
• 2+ years senior level experience
• Bachelor's degree preferred
• ITIL preferred

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