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The Spa & Wellness Training Manager at Marina Bay Sands will be responsible for developing and implementing training programs for spa therapists, ensuring high service standards and guest experience. The role demands a strong leader with extensive experience in luxury spa operations and training, along with a commitment to continuous improvement and team development.
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Job Summary
The Spa & Wellness Training Manager is responsible for developing the education curriculum and delivering hands-on training to ensure consistent service excellence across all spa operations.
This role requires a subject-matter expert who can align training initiatives with commercial priorities such as retail conversion, add-on penetration, and program uptake.
The position involves partnering closely with Spa Operations, HR, and Brand teams to sustain a culture of learning, compliance, and continuous improvement within a luxury hospitality environment.
Matching Summary
Match Score: 75
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The Spa & Wellness Training Manager at Marina Bay Sands will be responsible for developing and implementing training programs for spa therapists, ensuring high service standards and guest experience. The role demands a strong leader with extensive experience in luxury spa operations and training, along with a commitment to continuous improvement and team development.
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Skills & Requirements
Must-have
6+ years luxury spa operations experience
3+ years leadership and coaching experience
CIDESCO CIBTAC ITEC certification
Curriculum design for wellness services
Guest journey and service standards management
Longevity equipment and modality expertise
Nice-to-have
Pre-opening project experience
Retail conversion and sales training skills
Strong facilitation and presentation abilities
Cross-department collaboration capabilities
Data-driven performance analysis skills
Key Requirements
Diploma or Degree in Hospitality or Wellness Management
Professional spa/wellness certification (CIDESCO, CIBTAC, ITEC)
Minimum 6 years progressive experience in luxury spa operations
Minimum 3 years in a leadership role with people management
Experience designing competency-based training programs