Customer Success Manager

Spinnaker Support

Philippines
Remote with occasional travel (10-20% annually)
7+ years in customer-facing roles
Manage complex enterprise accounts
Drive renewals and expansion revenue
Spinnaker Support is seeking a Customer Success Manager to manage relationships with high-value enterprise accounts in the Philippines. The role focuses on driving customer satisfaction and retention through effective account management, advocacy, and collaboration with internal teams

Job Summary

  • The role involves owning the relationship and account management activities for high-value Enterprise and Strategic customers to ensure they realize full value from services.
  • You will act as a trusted advisor by understanding customer business objectives, advocating on their behalf, and resolving issues to drive satisfaction and loyalty.
  • This position requires managing a portfolio of accounts to increase renewals, reduce churn, and identify expansion opportunities while collaborating with Sales and Marketing teams.

Matching Summary

Match Score: 85

Spinnaker Support is seeking a Customer Success Manager to manage relationships with high-value enterprise accounts in the Philippines. The role focuses on driving customer satisfaction and retention through effective account management, advocacy, and collaboration with internal teams.

Skills & Requirements

Must-have

  • 7+ years in customer-facing roles
  • Manage complex enterprise accounts
  • Drive renewals and expansion revenue
  • Conduct business reviews with executives
  • Maintain accurate CRM data hygiene

Nice-to-have

  • Understanding of Oracle SAP VMware ecosystems
  • Proactive hands-on approach to customer experience
  • Ability to work in high-change environment
  • Strong negotiation and presentation skills
  • Passion for delivering seamless services

Key Requirements

  • 7+ years experience in Customer Success or Sales
  • Experience with Oracle, SAP, or VMware preferred
  • Proven track record of closing renewals and upsells
  • Expertise in CRM management and lifecycle tracking

Work Rights

Not specified

Tailored Resume

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