Branch Operations Support I

Motionsolutions

Birmingham, AL, United States
On-site
Troubleshoot and resolve issues
Provide operational support
Manage internal inquiries
Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system

Job Summary

  • Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system.
  • This role provides operational support for all internal employees and external customers.
  • The Branch Operations Support I is primarily responsible for managing the resolution of general internal Motion inquiries, forwarding requests to the appropriate department, and connecting external customers with their local branch.

Matching Summary

Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system.

Skills & Requirements

Must-have

  • troubleshoot and resolve issues
  • provide operational support
  • manage internal inquiries
  • forward requests to departments
  • connect external customers
  • high level of customer service
  • active listening skills

Nice-to-have

  • express value for opinions
  • encourage collaboration
  • demonstrate initiative
  • speak Spanish / French

Key Requirements

  • 0 to 2 years of related experience
  • Bachelor's degree or equivalent combination
  • Proficient in Microsoft Office
  • Strong problem solving and analytical skills
  • Strong phone and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter