Director, Customer Success - Public Sector

AvePoint

Arlington, VA, United States
On-site
Lead customer success organization
Data-driven customer health plans
Executive sponsor for key accounts
As Director, Customer Success, you’ll lead a high-performing team focused on helping AvePoint’s government, education, and regulated customers realize measurable value from our solutions

Job Summary

  • As Director, Customer Success, you’ll lead a high-performing team focused on helping AvePoint’s government, education, and regulated customers realize measurable value from our solutions.
  • You’ll oversee a portfolio spanning federal, state, local, and education accounts, ensuring strong adoption, customer health, and retention.
  • Your leadership will shape the Public Sector customer journey—from onboarding through renewal—ensuring AvePoint remains a trusted partner.

Matching Summary

As Director, Customer Success, you’ll lead a high-performing team focused on helping AvePoint’s government, education, and regulated customers realize measurable value from our solutions.

Skills & Requirements

Must-have

  • Lead Customer Success organization
  • Data-driven customer health plans
  • Executive sponsor for key accounts

Nice-to-have

  • Collaborate with leadership
  • Develop diverse high-performing teams
  • Identify churn risk

Key Requirements

  • Experience in customer success management
  • Ability to analyze customer success metrics
  • Experience in complex renewal negotiations

Work Rights

Not specified

Tailored Resume

Cover Letter