The team is at the forefront of delivering quality service for clients with managed service agreements, focusing on Intapp, Elite 3E, and iManage products
Job Summary
The team is at the forefront of delivering quality service for clients with managed service agreements, focusing on Intapp, Elite 3E, and iManage products.
Responsibilities include monitoring and resolving issues in client production environments ('business as usual') and improving configurations and processes ('continual improvement').
The role requires collaboration with internal resources and clients to ensure timely delivery of services and to support integrations with third-party applications.
Matching Summary
The team is at the forefront of delivering quality service for clients with managed service agreements, focusing on Intapp, Elite 3E, and iManage products.
Skills & Requirements
Must-have
Intapp, Elite 3E, iManage support
Client production environment monitoring
Data and process issue resolution
Third-party application integration support
Proactive system monitoring
Configuration and process improvement
Nice-to-have
Collaborative team environment
Client advisory and hands-on support
Risk and cost containment focus
Key Requirements
Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics
Understanding of implementation process
Strong observational, analytical and numerical reasoning skills