Absa Bank is seeking a Senior Manager for Customer Experience to develop and implement strategies that enhance customer service and product offerings. The role involves leading teams, initiating performance improvements, and fostering a values-based culture within the organization
Job Summary
To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer experience expertise.
Take responsibility for the development of the strategy for Customer Experience across the total consumer database with the aim of improving the service and product features available to our customers.
Provide leadership to the direct and indirect teams at the various touch-points to drive appropriate behaviour and a Values based business culture.
Matching Summary
Match Score: 85
Absa Bank is seeking a Senior Manager for Customer Experience to develop and implement strategies that enhance customer service and product offerings. The role involves leading teams, initiating performance improvements, and fostering a values-based culture within the organization.
Skills & Requirements
Must-have
Customer experience strategy development
Customer life-cycle concept implementation
Holistic sales approach
Customer experience standards
Leadership and support for initiatives
Nice-to-have
Values based business culture
Role modelling behaviours
Product/process enhancement facilitation
Key Requirements
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies