Account Manager

R.R. Donnelley & Sons

Wheeling, WV, United States
Base: $75,600 to $120,800 / year; bonus/equity: py...
**
Oversee contracted operations to meet client needs
Full employee lifecycle management including hiring and onboarding
Review monthly p&l and manage labor allocations
** R.R. Donnelley & Sons is seeking an Account Manager to oversee operations and client relationships, ensuring service delivery and operational excellence. The ideal candidate will have significant experience in customer service management and financial oversight, demonstrating leadership in a dynamic environment. **

Job Summary

  • The Account Manager serves as an operations leader responsible for executing service delivery and implementing optimized cost-to-serve models.
  • The role requires managing the full employee lifecycle from interviewing and hiring to off-boarding while ensuring compliance with service level agreements.
  • RRD offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and parental leave.

Matching Summary

Match Score: 75

** R.R. Donnelley & Sons is seeking an Account Manager to oversee operations and client relationships, ensuring service delivery and operational excellence. The ideal candidate will have significant experience in customer service management and financial oversight, demonstrating leadership in a dynamic environment. **

Salary

Base: $75,600 to $120,800 / year; Bonus/Equity: Participation in bonus, commission or incentive program possible; Benefits: Medical, dental, vision, paid time off, disability insurance, 401(k) with match, life insurance, tuition assistance

Skills & Requirements

Must-have

  • Oversee contracted operations to meet client needs
  • Full employee lifecycle management including hiring and onboarding
  • Review monthly P&L and manage labor allocations
  • Create and present monthly Client Service Reviews
  • Utilize Engage data for reporting and performance management
  • Ensure compliance with SLAs and company policies

Nice-to-have

  • Foster cross-training and team culture of high performance
  • Identify opportunities for account growth and new services
  • Participate in due diligence and implementation for new business
  • Make independent financial decisions conforming to business needs
  • Interact effectively with multi-functional and diverse backgrounds

Key Requirements

  • Bachelor's degree or equivalent experience required
  • Over 5 years' experience in customer service intensive environment
  • Minimum two years of successful financial management
  • Minimum two years people management experience
  • Intermediate to expert level Microsoft Office skillset

Work Rights

Not specified

Tailored Resume

Cover Letter