Guest Services Agent

HRI Hospitality

Maintain complete knowledge of hotel features
Process guest check-ins and check-outs
Handle cash and credit card transactions
The role involves maintaining complete knowledge of all hotel features, services, room types, and rates to provide accurate information to guests

Job Summary

  • The role involves maintaining complete knowledge of all hotel features, services, room types, and rates to provide accurate information to guests.
  • Employees are responsible for processing all guest check-ins and check-outs according to established hotel requirements while ensuring financial accuracy.
  • HRI Hospitality seeks team members who share a passion for warm welcomes and creating unforgettable experiences for their guests.

Matching Summary

The role involves maintaining complete knowledge of all hotel features, services, room types, and rates to provide accurate information to guests.

Skills & Requirements

Must-have

  • Maintain complete knowledge of hotel features
  • Process guest check-ins and check-outs
  • Handle cash and credit card transactions
  • Resolve guest complaints using six step procedures
  • Operate computer system for reservations

Nice-to-have

  • Passion for warm welcomes
  • Creating unforgettable guest experiences
  • Congenial manner in guest relations
  • Ability to work in vibrant urban community
  • Team collaboration with Bell Persons

Key Requirements

  • Knowledge of hotel policies and procedures
  • Experience with front desk computer systems
  • Cash handling and cashiering skills
  • Ability to handle guest complaints effectively

Work Rights

Not specified

Tailored Resume

Cover Letter