Director, Product Support

JLL

Warsaw, POL
On-site
Peoplesoft financial management 9.2 support
Production support methodologies
System monitoring and incident management
JLL is seeking a Director of Product Support in Warsaw, responsible for managing and enhancing the PeopleSoft Financial Management platform. The ideal candidate will have 3-5 years of relevant experience, ensuring system reliability and providing technical support to finance teams during critical periods

Job Summary

  • This role ensures seamless business continuity through proactive system monitoring, rapid issue resolution, and comprehensive support for critical financial processes.
  • The successful candidate will maintain exceptional system reliability while serving as the primary technical liaison between IT and finance teams, delivering flawless support during month-end closes and collaborating on strategic enhancement initiatives.
  • JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for our clients.

Matching Summary

Match Score: 85

JLL is seeking a Director of Product Support in Warsaw, responsible for managing and enhancing the PeopleSoft Financial Management platform. The ideal candidate will have 3-5 years of relevant experience, ensuring system reliability and providing technical support to finance teams during critical periods.

Skills & Requirements

Must-have

  • PeopleSoft Financial Management 9.2 support
  • production support methodologies
  • system monitoring and incident management
  • SQL and PSQuery for data analysis
  • financial close process support
  • technical liaison between IT and finance

Nice-to-have

  • process automation tools
  • emerging technologies including GenAI
  • predictive analytics
  • mentoring technical teams
  • cross-functional initiatives

Key Requirements

  • 3-5 years supporting PeopleSoft Financial Management 9.2
  • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
  • PeopleSoft certifications in Financial Management
  • Experience with process automation tools and emerging technologies
  • Background in predictive analytics and proactive monitoring solutions
  • Experience mentoring technical teams and leading cross-functional initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter