Application Support Specialist

Apex Group

Pune, India
On-site
Support core line business applications
Troubleshoot incidents and service requests
Liaise with vendors and development teams
Apex Group is seeking an Application Support Specialist with 6-10 years of experience to join their Pune team. The role involves providing support for core business applications, resolving service desk tickets, and facilitating application upgrades in a collaborative environment

Job Summary

  • The Application Support Analyst will be responsible for supporting, maintaining, and configuring core line business and supporting applications.
  • Key responsibilities include investigating, prioritizing, and resolving service desk tickets, coordinating releases, and providing input for new application implementations.
  • The role requires excellent IT skills, experience with fund administration and finance applications, and the ability to manage teams and provide MIS reports.

Matching Summary

Match Score: 85

Apex Group is seeking an Application Support Specialist with 6-10 years of experience to join their Pune team. The role involves providing support for core business applications, resolving service desk tickets, and facilitating application upgrades in a collaborative environment.

Skills & Requirements

Must-have

  • Support core line business applications
  • Troubleshoot incidents and service requests
  • Liaise with vendors and development teams
  • IT change management process
  • Develop and maintain technical documentation
  • Windows Boxes, Linux, IIS, SSIS, SQL

Nice-to-have

  • Act as subject matter expert
  • Suggest significant improvements
  • Improve application performance
  • Manage code migration across environments
  • Azure cloud understanding
  • Client Server Architecture understanding

Key Requirements

  • 6 - 10 years of experience
  • Bachelor Degree Level or equivalent
  • Able to manage team and guide them
  • Able to provide MIS out of Tickets/work

Work Rights

Not specified

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