Patient Care Coordinator (pcc)

CityMD

Base: $16.06 - $19.66 hourly; bonus/equity: not sp...
Handle high volume inbound/outbound calls
Communicate lab results and recommendations
Respond to clinical inquiries
The Aftercare team provides a seamless patient experience through timely follow-up and support

Job Summary

  • The Aftercare team provides a seamless patient experience through timely follow-up and support.
  • PCCs are customer-focused professionals who assist patients with general, clinical, and laboratory-related inquiries following their urgent care visit.
  • This role offers an excellent opportunity for individuals interested in or pursuing a career in the healthcare field.

Matching Summary

The Aftercare team provides a seamless patient experience through timely follow-up and support.

Salary

Base: $16.06 - $19.66 Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Life, Disability, Vision, FSA, 401k

Skills & Requirements

Must-have

  • Handle high volume inbound/outbound calls
  • Communicate lab results and recommendations
  • Respond to clinical inquiries
  • Document patient interactions accurately
  • Adhere to HIPAA guidelines

Nice-to-have

  • Courteous, empathetic, professional demeanor
  • Receptive to feedback and continuous improvement
  • Bilingual or multilingual skills

Key Requirements

  • High school diploma or GED required
  • Prior call center or clinical laboratory experience preferred
  • Ability to manage high volume calls and casework

Work Rights

Not specified

Tailored Resume

Cover Letter