Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Log reading and analysis
** Workday is seeking a Technical Support Delivery Analyst for their Pune, India office, focusing on providing exceptional customer support for their SaaS products. The role requires strong troubleshooting skills and experience in customer service, specifically in Human Capital Management software, while promoting a culture of collaboration, integrity, and innovation. **

Job Summary

  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for their Pune, India office, focusing on providing exceptional customer support for their SaaS products. The role requires strong troubleshooting skills and experience in customer service, specifically in Human Capital Management software, while promoting a culture of collaboration, integrity, and innovation. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions
  • Human Capital Management

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • shared enthusiasm
  • genuine care

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • evidence-based troubleshooting experience
  • Ability to engage and coordinate multiple teams
  • Ability to collaborate with multiple partners

Work Rights

Not specified

Tailored Resume

Cover Letter