The Duty Manager role at LN Labrador Villas Pte. Ltd. involves overseeing front office operations during shifts, ensuring exceptional guest experiences and operational excellence. The position requires strong leadership, decision-making, and emotional intelligence, particularly during the pre-opening phase and ongoing operations
Job Summary
The Duty Manager is responsible for overseeing daily front office operations to ensure seamless guest experiences and adherence to brand standards.
During the pre-opening phase, the role involves developing SOPs, leading training simulations, and executing soft opening procedures.
Post-opening, the manager serves as the senior leader on duty, managing VIP guests, resolving escalated complaints, and coordinating cross-departmental efforts.
Matching Summary
Match Score: 85
The Duty Manager role at LN Labrador Villas Pte. Ltd. involves overseeing front office operations during shifts, ensuring exceptional guest experiences and operational excellence. The position requires strong leadership, decision-making, and emotional intelligence, particularly during the pre-opening phase and ongoing operations.