Complaints Specialist (dispute Resolution)

Interactive Brokers Group, Inc.

London, United Kingdom
Salary commensurate with experience; performance-b...
On-site
2 years financial services experience
Knowledge of futures options equities markets
Strong written communication skills
The role involves researching client and regulatory complaints using internal tools and external sources like Bloomberg to resolve issues professionally

Job Summary

  • The role involves researching client and regulatory complaints using internal tools and external sources like Bloomberg to resolve issues professionally.
  • Candidates will compose clear summaries for internal escalation and provide research support for the Legal and Compliance team regarding regulator claims.
  • The company offers a hybrid working model, daily company-paid lunches, and a performance-based discretionary cash bonus scheme.

Matching Summary

The role involves researching client and regulatory complaints using internal tools and external sources like Bloomberg to resolve issues professionally.

Salary

Salary commensurate with experience; Performance-based discretionary cash bonus scheme; Discretionary stock grant

Skills & Requirements

Must-have

  • 2 years financial services experience
  • Knowledge of futures options equities markets
  • Strong written communication skills
  • Experience handling client complaints

Nice-to-have

  • Fluency in additional languages
  • Previous banking operations background
  • Proficiency with Bloomberg terminal tools

Key Requirements

  • Bachelor's degree in Finance or related field
  • Minimum 2 years industry experience
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

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