Customer Success Manager - French Speaking

CONNECTA e.V.

Warsaw, Poland
Base: zł188,400 pln - zł282,600 pln; bonus/equity:...
Fully remote with flexible in-office opportunities
3-5 years customer facing services role
Fluency in french and english languages
1+ years project management experience with workday
CONNECTA e.V. is seeking a French-speaking Customer Success Manager to join their remote team in Warsaw, Poland. The ideal candidate will have experience in customer-facing roles, project management, and a strong ability to build relationships with executive-level clients

Job Summary

  • The Customer Success Manager acts as the liaison between Professional Services and Production teams to ensure enterprise-level support quality.
  • This role requires developing success plans that outline critical success factors and metrics while driving resolution on raised customer concerns.
  • Candidates must be fluent in both French and English with a minimum of 3-5 years in a customer-facing services role including issue resolution.

Matching Summary

Match Score: 85

CONNECTA e.V. is seeking a French-speaking Customer Success Manager to join their remote team in Warsaw, Poland. The ideal candidate will have experience in customer-facing roles, project management, and a strong ability to build relationships with executive-level clients.

Salary

Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 3-5 years customer facing services role
  • Fluency in French and English languages
  • 1+ years project management experience with Workday
  • Experience handling executive level escalations
  • Workday HCM Payroll or Financials domain knowledge

Nice-to-have

  • Functional domain expertise with Financials
  • Experience in complex software or SaaS environment
  • Proven track record building executive relationships
  • Account management and adoption planning experience
  • Ability to chair meetings with executive leadership

Key Requirements

  • Bachelor degree or equivalent work experience
  • Business or Technical degree preferred
  • Ability to travel up to 15%
  • Warsaw based only location requirement

Work Rights

Not specified

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