Salesforce Scv Engineer

Sanofi

Not specified (potentially hybrid or onsite based on the nature of the role).
Salesforce service cloud voice
Amazon connect implementation
Aws lambda, api gateway, s3, kinesis
Sanofi is seeking a Salesforce Service Cloud Voice Engineer to design, develop, and maintain contact center solutions that integrate Salesforce CRM with AWS telephony services. The ideal candidate will have substantial experience with Salesforce, AWS, and contact center technologies, alongside a commitment to healthcare compliance standards

Job Summary

  • Join Sanofi Digital to play a vital part in the performance of our entire business while helping to make an impact on millions of patients around the world.
  • Design and configure Salesforce Service Cloud Voice and Amazon Connect, including contact flows, queues, and routing profiles.
  • Maintain strict adherence to Sanofi Patient Services standards and compliance requirements, ensuring all solutions comply with PHI and PII regulations.

Matching Summary

Match Score: 85

Sanofi is seeking a Salesforce Service Cloud Voice Engineer to design, develop, and maintain contact center solutions that integrate Salesforce CRM with AWS telephony services. The ideal candidate will have substantial experience with Salesforce, AWS, and contact center technologies, alongside a commitment to healthcare compliance standards.

Skills & Requirements

Must-have

  • Salesforce Service Cloud Voice
  • Amazon Connect implementation
  • AWS Lambda, API Gateway, S3, Kinesis
  • Apex, Lightning Web Components
  • CTI, Omni-Channel, IVR
  • Conversational AI (Lex, Polly)

Nice-to-have

  • DevOps tools (Gearset, Copado)
  • CI/CD practices
  • Healthcare compliance (HIPAA, GDPR, PCI)
  • Workforce management features

Key Requirements

  • Minimum 5 years of relevant experience
  • Salesforce platform developer 1 certification
  • Salesforce Service Cloud Consultant certification
  • Bachelor’s degree in computer science, Engineering, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter