Job Posting 3/cy26 Senior Manager - Customer Base Management
Sky UK
Milan, Italy
Performance management
Data & analytics
Customer base segmentation
The role is responsible for the Performance Management, Data & Analytics area within the Sky Business Customer Base Management team, aiming to deepen understanding of B2B customers and provide strategic insights
Job Summary
The role is responsible for the Performance Management, Data & Analytics area within the Sky Business Customer Base Management team, aiming to deepen understanding of B2B customers and provide strategic insights.
Key activities include coordinating a team, presenting end-to-end analyses to C-Level executives, designing advanced analytical models for customer base movements, and developing KPI planning and monitoring models.
The position requires translating customer behavior insights into concrete commercial actions, defining business cases, and managing a roadmap for data-driven projects and complex use cases.
Matching Summary
The role is responsible for the Performance Management, Data & Analytics area within the Sky Business Customer Base Management team, aiming to deepen understanding of B2B customers and provide strategic insights.
Skills & Requirements
Must-have
Performance Management
Data & Analytics
Customer Base Segmentation
KPI Monitoring
SQL/BigQuery
Tableau
Nice-to-have
Strategic Decision Support
Commercial Action Translation
Data Transformation
Team Coordination
C-Level Presentation
Key Requirements
4 years of experience in similar roles
Degree in Engineering, Economics, or scientific disciplines