Customer Service And D&t Specialist

Johnson & Johnson Innovative Medicine

Pefki, Attiki, Greece
Respond to customer inquiries and resolve complaints
Accurate, timely order processing and confirmations
Coordinate logistics operations with 3pl partner
Respond to customer inquiries and resolve complaints promptly, escalating when necessary to ensure positive outcomes

Job Summary

  • Respond to customer inquiries and resolve complaints promptly, escalating when necessary to ensure positive outcomes.
  • Coordinate logistics operations with 3PL partner to schedule shipments, select and manage carriers, track freight, and confirm deliveries.
  • Monitor operational costs and service metrics and analyze trends and report gaps with recommended corrective actions.

Matching Summary

Respond to customer inquiries and resolve complaints promptly, escalating when necessary to ensure positive outcomes.

Skills & Requirements

Must-have

  • Respond to customer inquiries and resolve complaints
  • Accurate, timely order processing and confirmations
  • Coordinate logistics operations with 3PL partner
  • Monitor operational costs and service metrics
  • Collaborate with sales, quality, finance, and external partners

Nice-to-have

  • Profoundly impact health for humanity
  • Inclusive work environment where each person is considered
  • Respect the diversity and dignity of employees

Key Requirements

  • 3-5 years related experience
  • Strong Excel skills
  • University grade in Business Administration, Economics, Logistics

Work Rights

Not specified

Tailored Resume

Cover Letter