Retirement Benefits Counselor

North Carolina Department of State Treasurer

North Carolina, US
Base: $47,703 - $55,209; bonus/equity: not specifi...
Hybrid
Interpretation of retirement statutes and codes
Counseling active and retired government employees
Researching complex benefit provisions
The primary purpose is to assist over 900,000 members and 1,500 employers by counseling them on various state retirement systems and explaining statute details

Job Summary

  • The primary purpose is to assist over 900,000 members and 1,500 employers by counseling them on various state retirement systems and explaining statute details.
  • Employees must complete an 8-week mandatory new hire training class followed by ongoing quarterly assessments and a 9-month re-assessment within the first 18 months.
  • The position offers a hybrid telework option after orientation and training, along with eligibility for the Public Service Loan Forgiveness Program and comprehensive NC State Health Benefits.

Matching Summary

The primary purpose is to assist over 900,000 members and 1,500 employers by counseling them on various state retirement systems and explaining statute details.

Salary

Base: $47,703 - $55,209; Bonus/Equity: Not specified; Benefits: Comprehensive health insurance, paid leave, PSLF eligibility

Skills & Requirements

Must-have

  • Interpretation of retirement statutes and codes
  • Counseling active and retired government employees
  • Researching complex benefit provisions
  • Applying legislative interpretations to member cases
  • Training on customer service quality standards

Nice-to-have

  • Subject matter expertise in multiple retirement systems
  • Ability to handle high-volume inquiries
  • Experience with HR professional liaison work
  • Self-motivated remote work capabilities

Key Requirements

  • Bachelor's degree from an accredited institution
  • Two years of directly related experience
  • Pass criminal background check through Castle Branch

Work Rights

Not specified

Tailored Resume

Cover Letter