Senior Associate Customer Success Manager - Paradox

Sleepdata

Fully remote
Client-facing experience in b2b settings
Technical support and troubleshooting skills
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks like screening, scheduling, and answering candidate questions.
  • Workday offers a flexible work approach combining in-person and remote time, supporting employee growth, skill development, and a culture rooted in integrity, empathy, and enthusiasm.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support and troubleshooting skills
  • Customer satisfaction management
  • Product training and configuration
  • Strong written and verbal communication

Nice-to-have

  • Curious and collaborative mindset
  • Ability to handle multiple priorities
  • Critical thinking and problem solving
  • Experience with AI recruiting platforms
  • Flexible work environment adaptability

Key Requirements

  • 3+ years client-facing experience
  • Prior experience in a SaaS organization
  • Customer satisfaction management expertise

Work Rights

Not specified

Tailored Resume

Cover Letter