Base: $30.76 ph; bonus/equity: not specified; bene...
On-site
Excellent organizational skills
Microsoft office proficiency
Independent task prioritization
2020 Companies is seeking a full-time VOC Administrator for Samsung Electronics America in Englewood Cliffs, NJ. The position focuses on managing customer escalations and improving customer satisfaction, requiring strong organizational and communication skills
Job Summary
The VOC Administrator plays a crucial role in managing customer escalations and ensuring the highest satisfaction levels.
This position involves tracking, prioritizing, and resolving complex customer issues while collaborating with various internal teams.
Employees receive $30.76 hourly rate, paid weekly, along with health benefits, 401K matching, and scholarship opportunities.
Matching Summary
Match Score: 75
2020 Companies is seeking a full-time VOC Administrator for Samsung Electronics America in Englewood Cliffs, NJ. The position focuses on managing customer escalations and improving customer satisfaction, requiring strong organizational and communication skills.
Salary
Base: $30.76 per hour; Bonus/Equity: Not specified; Benefits: Health/Dental/Vision, 401K matching, Paid Time Off, DailyPay access
Skills & Requirements
Must-have
Excellent organizational skills
Microsoft Office proficiency
Independent task prioritization
Nice-to-have
Self-driven and flexible individual
Team player with strong communication
Leadership development opportunities
Key Requirements
2+ years of customer service experience preferred
College degree preferred but not required
Proficiency with Microsoft Excel, Word, and Outlook