Customer Service Specialist

GlaxoSmithKline

Poznan, Poland
Base: pln 84,000 - pln 140,000 gross; bonus/equity...
Hybrid
Customer service experience
Order management experience
Logistics or supply chain operations
Deliver high-quality customer service to healthcare customers and internal partners across Poland and selected European markets

Job Summary

  • Deliver high-quality customer service to healthcare customers and internal partners across Poland and selected European markets.
  • Manage customer inquiries, process sales orders end-to-end, and build strong relationships with wholesalers, pharmacies, hospitals, and internal teams.
  • This role offers career growth, real operational impact, and the chance to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.

Matching Summary

Deliver high-quality customer service to healthcare customers and internal partners across Poland and selected European markets.

Salary

Base: PLN 84,000 - PLN 140,000 gross; Bonus/Equity: Eligible for bonus and/or awards for exceptional performance; Benefits: Statutory benefits, private healthcare, additional paid days off, life insurance, private pension plan, fully paid parental leave & care of family member leave

Skills & Requirements

Must-have

  • Customer service experience
  • Order management experience
  • Logistics or supply chain operations
  • Polish and English communication
  • CRM, ERP or order management systems
  • Microsoft Excel proficiency
  • Customer-focused mindset

Nice-to-have

  • Healthcare or pharmaceutical experience
  • Good Distribution Practice familiarity
  • SAP Sales & Distribution experience
  • Additional European language skills
  • Process improvement initiatives
  • Mentoring junior colleagues

Key Requirements

  • Minimum 2 years of experience
  • Strong verbal and written communication skills in Polish
  • Good working knowledge of English
  • Experience using CRM, ERP or order management systems
  • Confident with Microsoft Excel
  • Ability to follow procedures and report concerns

Work Rights

Not specified

Tailored Resume

Cover Letter