Senior Customer Success Manager

GLOBAL PAYMENT HOLDING COMPANY

Base: $85,000; bonus/equity: not specified; benefi...
Customer experience strategy development
Customer journey mapping experience
Analyze data and metrics
The Customer Experience Manager will own, manage and develop the Global Payments Customer Experience strategy

Job Summary

  • The Customer Experience Manager will own, manage and develop the Global Payments Customer Experience strategy.
  • Primary focus would be to improve the experiences customers have with Global Payments, with the goal of increasing customer loyalty, satisfaction and increasing existing client revenue, which will drive additional revenue growth for the organization.
  • Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Matching Summary

The Customer Experience Manager will own, manage and develop the Global Payments Customer Experience strategy.

Salary

Base: $85,000; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Experience strategy development
  • Customer journey mapping experience
  • Analyze data and metrics
  • Drive customer loyalty and satisfaction
  • Cross-business best practice sharing

Nice-to-have

  • Thought leadership and vision communication
  • Influence and motivate others
  • Executive alignment sessions
  • Continuous improvement process

Key Requirements

  • Bachelor's Degree
  • Typically Minimum 8 Years Relevant Exp
  • Experience with customer journey mapping

Work Rights

Not specified

Tailored Resume

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