Customer Value Manager

Santam

Sandton, Gauteng, ZA
On-site
Customer value strategies
Customer data analysis
Customer engagement initiatives
The Customer Value Manager is responsible for driving execution and delivery of customer value strategies by ensuring cross-sell, upsell, retention, and engagement initiatives are implemented effectively

Job Summary

  • The Customer Value Manager is responsible for driving execution and delivery of customer value strategies by ensuring cross-sell, upsell, retention, and engagement initiatives are implemented effectively.
  • This role exists to act as the driver who gets things done, unlocking measurable growth, enhancing customer experience, and ensuring sustainable profitability across Santam’s customer base and partner ecosystems.
  • Santam is committed to transformation and growth, with a client base of over 1 million policyholders, serving individuals, commercial enterprises, specialist business owners, and institutions.

Matching Summary

The Customer Value Manager is responsible for driving execution and delivery of customer value strategies by ensuring cross-sell, upsell, retention, and engagement initiatives are implemented effectively.

Skills & Requirements

Must-have

  • customer value strategies
  • customer data analysis
  • customer engagement initiatives
  • cross-sell, upsell, retention
  • monitor and report KPIs

Nice-to-have

  • collaboration with internal teams
  • partner enablement
  • digital platforms
  • customer insight and focus
  • flexibility and adaptability

Key Requirements

  • Bachelor's degree or higher
  • extensive experience in CVM
  • specialised industry knowledge

Work Rights

Not specified

Tailored Resume

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