Customer Service Representative

Concentrix

Ranchi, India
Customer service support
Resolve customer issues
Maintain basic product knowledge
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve customer issues
  • maintain basic product knowledge
  • track and document information
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customers
  • flexible and adapt to changes
  • work independently and as a team

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter