Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication
Job Summary
Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication.
Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit, the quality standards, the time allocation and the processes.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Matching Summary
Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication.
Skills & Requirements
Must-have
Customer relationship management
Accurate and real time back reporting
Equipment safety and performance
Managing site environment
Identifying site risk
Service operations execution
Proximity stock management
Nice-to-have
Ambassador attitude
Innovative and collaborative working culture
Employee engagement
Sustainability culture
Ethical business practices
Trust and respect co-workers
Key Requirements
Familiar with all aspects of lift and associated technology