Warranty Coordinator

Crane Company

Piqua, US
On-site
Customer communication and issue resolution
Return material authorization (rma) process
Warranty claim processing
Crane Company is seeking a Warranty Coordinator for their Piqua, US location, responsible for managing customer warranty inquiries, processing return material authorizations, and facilitating communication between customers and internal departments. The ideal candidate should have customer service experience, strong communication skills, and a mechanical aptitude

Job Summary

  • Serve as the primary point of contact for customers to identify and relay issues to manufacturing and warranty service areas.
  • Maintain a smooth flow for Return Material Authorizations and Credits throughout the organization, communicating with customers, quality, and engineering departments.
  • Provide technical support to customers, including interpreting pump curves and identifying parts based on blueprints.

Matching Summary

Match Score: 75

Crane Company is seeking a Warranty Coordinator for their Piqua, US location, responsible for managing customer warranty inquiries, processing return material authorizations, and facilitating communication between customers and internal departments. The ideal candidate should have customer service experience, strong communication skills, and a mechanical aptitude.

Skills & Requirements

Must-have

  • Customer communication and issue resolution
  • Return Material Authorization (RMA) process
  • Warranty claim processing
  • Technical support on bill of materials

Nice-to-have

  • Mechanical aptitude
  • Interpreting pump curves

Key Requirements

  • 1-3 years customer service experience
  • High school diploma or GED

Work Rights

Not specified

Tailored Resume

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