Advisor, Incident Management

Fiserv

12+ years of experience in data analysis
Strong attention to detail for discrepancies
Ability to work cross-functionally
You will help strengthen the quality, integrity, and usability of Major Incident data and processes at a global Fintech leader

Job Summary

  • You will help strengthen the quality, integrity, and usability of Major Incident data and processes at a global Fintech leader.
  • The role involves reviewing incident records, analyzing trends, and partnering with teams to drive timely resolution and informed decision-making.
  • Candidates must have 12+ years of experience in data analysis and strong communication skills to succeed in this fast-paced environment.

Matching Summary

You will help strengthen the quality, integrity, and usability of Major Incident data and processes at a global Fintech leader.

Skills & Requirements

Must-have

  • 12+ years of experience in data analysis
  • Strong attention to detail for discrepancies
  • Ability to work cross-functionally

Nice-to-have

  • Experience supporting IT service management processes
  • Proficiency with ServiceNow and reporting tools
  • ITIL Foundation certification

Key Requirements

  • 12+ years of experience in data analysis
  • ITIL Foundation certification (preferred)
  • ServiceNow proficiency (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter