Staff Service Support Specialist

Boston Dynamics

Waltham, MA, USA
Base: $33.85 to $43.80 hourly; bonus/equity: annua...
Hybrid
Answering customer calls and emails
Accurate crm data entry
Service request coordination and assignment
You will be instrumental in helping us achieve our goal by maximizing productivity and uptime for both internal and external customers through the creation of world-class customer experience from contact to completion

Job Summary

  • You will be instrumental in helping us achieve our goal by maximizing productivity and uptime for both internal and external customers through the creation of world-class customer experience from contact to completion.
  • Day to day activities include: Field incoming service requests directly from our customers via phone and e-mail, adding all relevant and critical data into our CRM for advanced tracking and processing.
  • Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure.

Matching Summary

You will be instrumental in helping us achieve our goal by maximizing productivity and uptime for both internal and external customers through the creation of world-class customer experience from contact to completion.

Salary

Base: $33.85 to $43.80 hourly; Bonus/Equity: annual bonus structure; Benefits: medical, dental vision, 401(k), paid time off

Skills & Requirements

Must-have

  • Answering customer calls and emails
  • Accurate CRM data entry
  • Service request coordination and assignment
  • Field service work coordination
  • High level of customer satisfaction

Nice-to-have

  • Strong ability to multitask
  • Deep-seated sense of empathy
  • Responsiveness for customers
  • Work in large teams
  • Communicate effectively across levels and time zones

Key Requirements

  • Eligible to work in the United States
  • Basic computer skills
  • Ability to follow instructions
  • Strong problem-solving skills
  • Accuracy in data entry

Work Rights

Eligible to work in the United States

Tailored Resume

Cover Letter