Provides information on problems concerning system function(s) which have been escalated through a problem ticket process
Job Summary
Provides information on problems concerning system function(s) which have been escalated through a problem ticket process.
Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Matching Summary
Provides information on problems concerning system function(s) which have been escalated through a problem ticket process.
Skills & Requirements
Must-have
problem ticket process
diagnostic information
complex ICMS activities
technical advice and input
client needs met
team objectives
daily metric reporting
system software and hardware documentation
recommend and implement enhancements
technical services for project work
Nice-to-have
guidance and training to client population
recommendations for improvements
advances in line of service
inclusive environment where everyone can thrive
Key Requirements
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science or related field preferred