Workday is a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm
Job Summary
Workday is a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
The Paradox team helps organizations reimagine recruitment with a conversational recruiting platform that streamlines hiring tasks using AI-powered solutions.
This role involves partnering with enterprise clients globally to deliver exceptional service, training, support, and strategic account management to drive client success and product adoption.
Matching Summary
Workday is a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
Technical product support
Global cross-functional collaboration
Client onboarding and training
Account renewal and expansion
Nice-to-have
HR/recruiting software expertise
Executive-level relationship building
Data analysis and communication skills
Mentorship of junior team members
Flexible work environment
Strong organizational skills
Key Requirements
7+ years customer success experience (Sr. CSM)
5+ years customer success experience (CSM)
Experience with enterprise SaaS implementations
Technical understanding of complex software ecosystems