The incumbent delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth
Job Summary
The incumbent delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth.
The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Matching Summary
The incumbent delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth.
Skills & Requirements
Must-have
Exceptional customer service
Manage high call volumes
Utilize multiple computer applications
Complex medical terminology
Precise scheduling protocols
Nice-to-have
Collaborative environment
Confidential information handling
Key Requirements
High School diploma or equivalent
Minimum 2 years relevant experience
Ability to work independently and/or collaboratively