Director, Customer Engagement

Columbia Sportswear

Portland, Oregon, United States
Not specified; not specified; comprehensive benefi...
Hybrid
10+ years wholesale operations experience
5+ years people leadership experience
Supply chain and fulfillment expertise
This role is responsible for modernizing how the company works with North America wholesale partners by elevating team capabilities and evolving the operating model

Job Summary

  • This role is responsible for modernizing how the company works with North America wholesale partners by elevating team capabilities and evolving the operating model.
  • The Director will drive profitable, scalable growth by improving operational performance, enhancing customer experience, and creating win-win solutions with wholesale partners.
  • Columbia Sportswear offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, flexible spending accounts, and a generous 401k match.

Matching Summary

This role is responsible for modernizing how the company works with North America wholesale partners by elevating team capabilities and evolving the operating model.

Salary

Not specified; Not specified; Comprehensive benefits including 401k match, medical, dental, vision, and wellness programs

Skills & Requirements

Must-have

  • 10+ years wholesale operations experience
  • 5+ years people leadership experience
  • Supply chain and fulfillment expertise
  • Cross-functional program leadership
  • EDI/API and digital collaboration tools

Nice-to-have

  • Apparel or footwear industry background
  • Strong influence without authority skills
  • Data-driven decision making capabilities
  • Inclusive work environment fostering
  • Change catalyst mindset

Key Requirements

  • Bachelor's degree in business or supply chain
  • 10+ years experience in wholesale operations
  • 5+ years of people leadership experience
  • Advanced degree preferred
  • Apparel/footwear industry experience strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter