Patient Experience Representative- Scheduling Specialist

Intermountain Health

Provo, Utah, US
$19.85 - $30.21; not specified; not specified ph
Onsite
Manage provider surgery schedules
Handle changes and cancellations
Coordinate with hospital schedulers
Creates and manages provider’s surgery/hospital procedure schedules, maintaining any changes, cancellations, rescheduling and/or clinical follow up

Job Summary

  • Creates and manages provider’s surgery/hospital procedure schedules, maintaining any changes, cancellations, rescheduling and/or clinical follow up.
  • Obtains authorization for surgeries/hospital procedures by researching coverage and obtaining prior authorization, verifying eligibility and benefits.
  • Meets with surgery/procedure patients to explain the process, including pre-op labs, tests, or any pre-requisite that needs prior attention.

Matching Summary

Creates and manages provider’s surgery/hospital procedure schedules, maintaining any changes, cancellations, rescheduling and/or clinical follow up.

Salary

$19.85 - $30.21; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage provider surgery schedules
  • Handle changes and cancellations
  • Coordinate with hospital schedulers
  • Explain surgery process to patients
  • Investigate billing disputes

Nice-to-have

  • Patient care and safety focus
  • AI-enhanced recruitment process
  • Foster a culture of wellness

Key Requirements

  • Two years of medical registration, billing, collection, scheduling, or insurance experience
  • Two years of customer service experience
  • Working knowledge of word processing, spreadsheet, email, and calendaring programs
  • Two years at Intermountain Health as a PSR, MA or similar position
  • Two years of experience working with patient access or extensive knowledge in health insurance industry

Work Rights

Not specified

Tailored Resume

Cover Letter