It Applications Support Analyst

Air Liquide

Multiple Locations
Sap s4 hana version 2022
Sap grc 12.0
Ticketing system experience
Provide professional first-level support to 12K+ Airgas internal customers via email and phone during normal hours of operation

Job Summary

  • Provide professional first-level support to 12K+ Airgas internal customers via email and phone during normal hours of operation.
  • Resolve technical SAP issues by analyzing the specific business impact on customer-facing operations.
  • Collaborate with the SAP Service Desk team, SAP How To Team, Central Help Desk to share knowledge, seek assistance and assist team members.

Matching Summary

Provide professional first-level support to 12K+ Airgas internal customers via email and phone during normal hours of operation.

Skills & Requirements

Must-have

  • SAP S4 HANA version 2022
  • SAP GRC 12.0
  • ticketing system experience
  • fluent English and French
  • customer-centric support
  • business context troubleshooting

Nice-to-have

  • proactive incident identification
  • knowledge base contribution
  • collaborate with SAP teams

Key Requirements

  • 5+ years of first level IT Support experience
  • Bachelor’s degree or equivalent work experience
  • Fluent in English and French

Work Rights

Not specified

Tailored Resume

Cover Letter