It Support Engineering Specialist

Gilead Sciences

California, United States
Base: $99,705.00 - $129,030.00; bonus/equity: disc...
Fully remote
Advanced it support for vips
Complex network and system troubleshooting
Endpoint security standards enforcement
The IT Support Engineer Specialist is responsible for supporting both VIP and standard users, performing advanced repairs and diagnostics related to system and network issues, and overseeing Executive Support Procedures

Job Summary

  • The IT Support Engineer Specialist is responsible for supporting both VIP and standard users, performing advanced repairs and diagnostics related to system and network issues, and overseeing Executive Support Procedures.
  • Your work involves handling complex network and system troubleshooting tasks, utilizing sophisticated diagnostic tools and techniques to quickly and effectively resolve technical issues.
  • The salary range for this position is: $99,705.00 - $129,030.00.

Matching Summary

The IT Support Engineer Specialist is responsible for supporting both VIP and standard users, performing advanced repairs and diagnostics related to system and network issues, and overseeing Executive Support Procedures.

Salary

Base: $99,705.00 - $129,030.00; Bonus/Equity: discretionary annual bonus, discretionary stock-based long-term incentives; Benefits: medical, dental, vision, and life insurance plans

Skills & Requirements

Must-have

  • Advanced IT support for VIPs
  • Complex network and system troubleshooting
  • Endpoint security standards enforcement
  • High-level incident response
  • Proactive identification of challenges
  • Service-Now ticket management

Nice-to-have

  • Customer-first approach
  • Innovative solution seeking
  • Training other employees
  • Collaboration with IT groups

Key Requirements

  • 5+ years IT support experience
  • Associate Degree or IT Certifications
  • Bachelors Degree or IT Certifications
  • Masters Degree or IT Certifications
  • Proficiency with cloud services
  • Experience with Active Directory, O365, Okta

Work Rights

Not specified

Tailored Resume

Cover Letter